The General Manager of the leading telecommunications giant, Judith Yah Sunday during an encounter with the media on Thursday March 4, 2021 underscored that she is bent on giving the company a facelift.
The General Manager of the Cameroon’s leading telecommunications company, CAMTEL, Judith Yah Sunday epse Achidi, is showing the Head of State, President Paul Biya and the world at large that she is indeed a square peg in a square hole following her exploits since she got to the helm of the company. During a meeting with the press on Thursday March 4, 2021, dubbed CAMTEL meets the media; the achievements of the company barely two years after power changed hands were unveiled. It left press men and women spellbound. This event was graced by the GM herself who was open to all questions. Judith Yah Sunday while opening the talks underlined that CAMTEL is strictly implementing its strategy which aims at making the company the sub regional leader in broadband and digital transformation in 2025. This strategy, she said, is based on two main areas of interest including; customer centricity and change management.
After the GM gave the green light, the mouth-watering performance of the company in 2020 was unveiled. The results were key indications that the company is on good footing.
Excellent Commercial Policy
Judith Yah Sunday’s commercial and financial policies are indeed paying off looking at her exploits in 2020. It was revealed at the encounter with the press that, the company achieved a 32 per cent growth in the subscriber base in one year and a 35 per cent increase in revenue in 2020. As for customer satisfaction, the presentation indicated that the telecommunications giant had achieved a 60 per cent overall customer satisfaction. A 25 per cent additional revenue was one of the major achievements in 2020. Most lauded was the 101 per cent collection rate; 136 per cent collection rate from public authorities.
As a technology leader, CAMTEL has confirmed its position in the sub region with: the signing of partnership agreements with telecom operators in Chad; the commissioning of its data centre, the obtaining of three concession agreements to operate fixed and mobile electronic communication networks, as well as for the transmission of the said communications. The company has as well established a Marshall plan to correct the backbone. Power supply systems have been reinforced and the WTTX project has been deployed to provide households with ultra-broadband Wi-fi at a lower cost.
Covid-19 Resilience
One of the reasons why many stakeholders are lauding the managerial skills of the CAMTEL GM is the fact that she was able to produce outstanding results in a year greatly perturbed by the Covid-19 pandemic. In the face of this deadly virus, CAMTEL was able to make the best of this crisis to further its position as a local supplier among Cameroonians by; setting up toll-free numbers in conjunction with MINSANTE, raising awareness via its website as well as messages.
The tough woman at the helm of CAMTEL sees all these achievements as a stepping stone to make the company better.
